Refund & return policy generator
Answer five questions, get a policy you can paste into your store today.
Template only — review and adapt before publishing. Not legal advice.
On Sellerlane, policy pages have a home built in.
Paste your policy under Settings → Policies and it's linked from checkout automatically.
Start your free store- Is a refund policy legally required for online stores in India?
- The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce sellers to clearly display their return, refund, and exchange terms. Payment gateways like Razorpay and PayU also require a published refund policy before activating your account.
- Is this generated policy legal advice?
- No — it is a well-structured template covering the points buyers and payment gateways expect. Review it, adapt it to your actual practices, and consult a lawyer for specific legal requirements in your category.
- What should a refund policy include?
- The return window, item condition requirements, non-returnable items, how refunds are issued and how long they take, who pays return shipping, and how to contact you. This generator covers all six.