Customer self-service

Buyers can raise requests directly from their order/delivery page — no account required:

• Reschedule or cancel an event booking
• Re-deliver or re-download a digital purchase
• Resend a gift card
• Cancel an unfulfilled order

Your rules

Under Settings → Self-service, choose per request type whether it is:

• Instant — approved and executed automatically (e.g., digital redelivery)
• Review — queued for your approval

Requests appear in the self-service inbox and inline on each order page, where you approve or decline with one click. Every action is logged on the order timeline.